1. Who We Are
Japanese Food Station SL sells Japanese food, snacks, grocery items, cosmetics and related products online in Sri Lanka. Customers can place orders through our website and may contact us through WhatsApp, email, phone or social media.
2. Information We Collect
When you place an order, contact us, track an order, submit a review or use our website, we may collect:
- Name, phone number, WhatsApp number and email address.
- Delivery address and order instructions.
- Products ordered, order value, payment method and order status.
- Messages, reviews, uploaded review photos or customer support details you send us.
- Website usage information such as searched products, cart activity, analytics events, browser/device data and pages visited.
3. How We Use Information
We use customer information to:
- Process, confirm, pack and deliver orders.
- Contact customers about order changes, stock availability, payment or delivery.
- Provide order tracking, customer support and after-sales service.
- Improve our product range, website search, cart, checkout and mobile shopping experience.
- Send order-related emails or messages, and promotional updates only where appropriate.
- Prevent fraud, protect our store operations and comply with legal obligations.
4. Payments
We do not store full bank card details on this website. Depending on the payment method, customers may pay by cash on delivery, bank transfer, pickup or other agreed methods. Bank transfer confirmations or payment messages may be kept as part of order records.
5. Sharing Information
We only share information where needed to operate the business, such as with delivery partners, courier services, payment/bank processes, website hosting providers, email/notification services, analytics tools, and professional advisers where necessary. We do not sell customer personal information.
6. Cookies, Analytics And Tracking
Our website may use cookies, local storage and analytics tools to remember cart items, improve checkout, measure product interest, understand searches and improve marketing. This can include tools such as Google Analytics, Meta/Facebook Pixel, Supabase, EmailJS and similar services used for store operations.
7. Data Retention
We keep order and customer records for as long as needed for order support, accounting, delivery issues, business reporting, fraud prevention and legal requirements. Website analytics may be kept in summary form to improve the store.
8. Security
We use reasonable technical and organisational safeguards to protect customer information. No online system is 100% secure, but we limit access to admin tools and use trusted service providers for website hosting, database, notifications and analytics.
9. Customer Rights
Customers may contact us to ask about their personal information, request correction of inaccurate details, or request deletion where we no longer need to keep the information for order, accounting, safety or legal reasons.
10. Children
Our store is intended for general customers and is not directed at children. If a parent or guardian believes a child has provided personal information, they can contact us for assistance.
11. Contact Us
For privacy questions or customer data requests, contact Japanese Food Station SL through WhatsApp or phone at +94 71 365 4258, or through the contact options listed on our website.