1. About Us
Japanese Food Station SL is an online store based in Colombo, Sri Lanka, selling imported Japanese food, snacks, groceries and cosmetics. You can reach us on WhatsApp or phone at +94 71 365 4258 or by email at japanesefoodstationsl@gmail.com.
2. Products And Prices
- All prices are shown in Sri Lankan Rupees (LKR).
- We work to keep prices, photos, descriptions and stock levels accurate. Product packaging can change, and an image may differ slightly from the item delivered.
- If an item is out of stock or a price was shown incorrectly, we will contact you before dispatching and you may choose a replacement or cancel that item.
- The price charged is the price confirmed by our system when the order is placed.
3. Placing An Order
An order is placed when you complete checkout and receive an order number. We may contact you by phone or WhatsApp to confirm details before dispatch. We may decline or cancel an order, for example if an item is unavailable, delivery is not possible to your address, or we cannot verify the order details. If we cancel an order you have already paid for, we will refund you in full.
4. Payment
Depending on the options shown at checkout, you can pay by:
- Cash on delivery — pay the courier when your order arrives.
- Bank transfer — transfer the exact order total and send your payment slip with your order number to us on WhatsApp. We prepare your order once the payment is confirmed.
- Pick & Go / PickMe Flash — pickup or courier options as described at checkout.
- Card — where offered, card payments are processed securely by PayHere. Your card details are entered on PayHere's payment page; we never see or store them.
5. Delivery
We deliver island-wide through courier partners. A delivery fee of LKR 400 applies to delivery orders; pickup options have no delivery fee. Delivery times depend on your location and the courier, and any times we mention are estimates, not guarantees. Please provide a complete address and a phone number that can be reached, and be available to receive the order. We are not responsible for delays caused by incorrect details, an unreachable phone number, or events outside our control.
6. Cancellations
To cancel or change an order, contact us on WhatsApp or phone with your order number as soon as possible. Orders that have not yet been dispatched can normally be cancelled. Once an order is with the courier, our Returns Policy applies.
7. Returns And Refunds
Damaged, incorrect, expired or missing items are handled under our Returns Policy, which explains what is eligible and how to report a problem. Approved refunds for card payments are returned to the original card; refunds for other payment methods are arranged with you directly.
8. Food Information
Products are imported and labels may be in Japanese. Please read the packaging for ingredients, allergens, storage instructions and expiry dates. If you have an allergy or dietary requirement, contact us before ordering if you need help understanding a product.
9. Our Responsibility
We take care to supply genuine products in good condition. To the extent the law allows, our liability for any order is limited to the value of the products ordered. Nothing in these terms limits your rights under Sri Lankan consumer law.
10. Your Information
We handle your personal information as described in our Privacy Policy.
11. Changes And Governing Law
We may update these terms from time to time; the date at the top shows the latest version. These terms are governed by the laws of Sri Lanka.
12. Contact Us
Questions about an order or these terms? Message us on WhatsApp or call +94 71 365 4258, or email japanesefoodstationsl@gmail.com.